Founding Client Service Terms
Service terms — review before engagement. Last updated: August 2026
These service terms describe how the TradeWinback Founding Roofer Programme works. They are provided so they can be reviewed before any engagement. No registered company registration details are stated here; contact TradeWinback if you require further entity information.
1. Free initial audit
TradeWinback provides an initial Quote Recovery Audit at no cost. The audit is advisory and carries no obligation to proceed to any paid service.
2. Setup fee
For founding roofing companies, the setup fee is £0.
3. Initial success fee
An initial success fee of £250 is due only when a previously stale or lost opportunity attributable to the TradeWinback recovery campaign becomes a confirmed job.
4. What counts as a confirmed recovered job
A recovered opportunity counts as a confirmed job when:
- The customer has accepted the work and paid a deposit; or
- If your company does not normally take deposits, the work has been formally scheduled and confirmed in writing.
5. Attribution
For a success fee to apply, the recovered opportunity must be attributable to the TradeWinback recovery campaign. TradeWinback will agree attribution with you in good faith.
6. Monthly continuation service
If you choose to continue after the first recovered job, the founding client rate is £350 per month.
7. Cancellation
There is no long-term contract. The monthly continuation service can be cancelled. Any success fee already due for a confirmed recovered job remains payable.
8. Client responsibility for lawful communications
You are responsible for ensuring that any communications sent to your customers as part of a recovery campaign are lawful, comply with applicable data protection and marketing rules, and are sent only where you have a proper basis to contact the recipient.
9. Client responsibility for accuracy of information
You are responsible for the accuracy of the information you supply to TradeWinback, including the anonymised examples provided for the audit.
10. No guarantee of recovery
TradeWinback does not guarantee that any specific quotation will be recovered and does not guarantee any level of revenue. The service is advisory and recovery-support in nature.
11. Confidentiality
Each party will keep confidential information received from the other confidential and use it only for the purpose of providing or receiving the service.
12. Limitation of liability
To the extent permitted by law, TradeWinback's liability in connection with the service is limited to the fees paid by you for the service during the period in question. TradeWinback is not liable for indirect or consequential losses.
